SHOPPING PROBLEM
How do I place an order?
In order to help you, we have prepared a short step-by-step guide below:
Select the product you wish to buy.
Choose the right color/variant/quantity you would like. When you are ready, click "Add to cart" or "Buy it Now".
If you have a "Discount code", you can apply it on the checkout page.
Confirm all your details and shipping method is correct. When you are ready, click "Continue to payment".
Finally, enter your payment details. When you are ready, click 'Pay Now.
Waiting for shipment. As soon as your order is processed and shipped, we will send you your order and shipping confirmation email.
Enjoy the rest of your day!
If you need any help please go to our contact us page so we can assist you here.
How do I cancel my order?
As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.
How do I return my order?
We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 7 days. All orders can be returned/exchanged for a full refund within 7 days, with proof of purchase. Refunds do not include shipping cost.
Please send the following to Service@luodiancs.com, so that we can help you as quick as possible:
Order number
A photo image of the product
Name of product
Can I make changes to my order after placing it?
Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.
please contact us in following ways:
E-mail: service@luodiancs.com
I made a mistake with my address
Please check your address on your confirmation email which is sent after purchase.
If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.
If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.
Please contact us by email: service@luodiancs.com within 24 hours of placing your order.
My item is broken.
We are deeply sorry to learn that you have received the damaged goods. Don't worry! We will do our best to help you. Please contact us on our contact us page. Please try to send the following information to Service@luodiancs.com so that we can help you as soon as possible: order number Photos of products product name
BILLING & FEES
Can I get a price adjustment on my item?
As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.
Will I be charged Sale tax on my order?
Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Buddha Stones has no control over the tax rates of different countries. Sales tax is automatically applied to your order in accordance with individual state codes and regulations.
Do I have to pay import taxes/duties on an international order?
We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.
If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, We are not responsible for any taxes/duties applied to your package.
For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.
ORDERS DELIVERY
I received a tracking number but it hasn't been updated-What should i do?
When the product to the carrier, the tracking order number will be uploaded to the order page afterwards.
Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.
If after this time you still can't track your order, please contact us in following ways:
E-mail: service@luodiancs.com
I haven't received my items - Whom should I contact?
If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
E-mail: service@luodiancs.com
We will always be at your service to help you locate the package and keep you informed all the way.
Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.
The package is being delivered by the carrier but I wasn't at home, what should I do?
Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.
Why is my order late?
Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.
You know sometimes something was out of our control but we are trying our best to solve your problem.
If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.